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Georgia Department of Behavioral Health & Developmental ...

One of the major focus areas for the hospital quality management program is a performance ... Consumer satisfaction continues to be an identified key performance indicator. Each of the following ADA related services were included in the sampling of ADA individuals as

http://dbhdd.georgia.gov/sites/dbhdd.georgia.gov/files/related_files/document/QMS%20Annual%20Review%20Jan%20-%20Dec%202012%20FINAL.pdf

Date added: April 22, 2013 - Views: 2

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7. Key performance indicators (KPIs) - The HPO Group Ltd

Some organizations have many KPIs or every performance indicator (EPI) ... The process Design key performance indicators Create management information system ... for the management review. Key performance indicators (KPIs) Title: Creating a Process Based Manage.PDF Author: Ian Created Date:

http://the-hpo.com/downloads/Creating%20a%20Process%20Based%20ManageC7.pdf

Date added: April 26, 2014 - Views: 10

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An Introduction to Key Performance Indicators - CCINW: Home

4.1 What is a Key Performance Indicator? ... management techniques. The table right (Table 1) shows the ... An Introduction to Key Performance Indicators 9 3.2 Housing Quality Indicators (HQIs) Housing Quality Indicators (HQIs) have been

http://www.ccinw.com/images/publications/CCI_KPI_Report.pdf

Date added: December 9, 2012 - Views: 27

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Chapter Four Which Key Performance Indicators to Use?

The Key Performance Indicator for Utilization Review is Patient Days per 1,000. ... The Key Performance Indicator for Case Management (CM) is savings derived by ... The objective of disease management is to improve the quality of life and cost of

http://healthservicesreview.files.wordpress.com/2009/11/chapter-four-draft-1-1.pdf

Date added: December 29, 2012 - Views: 3

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Key Performance Indicators in EMS 1 Running head: Key ...

... National Key Performance Indicator Survey Questions……………………… ... quality management approach included quality assurance, ... What other key performance indicators does your agency analyze to improve system

http://www.usfa.fema.gov/pdf/efop/efo44984.pdf

Date added: March 2, 2012 - Views: 29

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Key Performance Indicators - UZ Leuven

Integral Quality Management How to optimize the functioning of your people ? 1. ... Quality System Key Performance Indicators Summary version 100105 Slide 84 coordinate keep focus Project ... measuring performance in key area’s

http://w1.uzleuven.be/labo/Leermodule/QUALITY_SYSTEM/3_PROCESS_CONTROL/Outlines/4_KPI/KPI.pdf

Date added: December 31, 2011 - Views: 80

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Quality Management - Quality Indicator Monitoring Guidance

Quality Management Quality Indicator Monitoring Guidance ... Quality Indicators Key indicators monitor activities critical to patient outcome that often affect ... When variations in performance on quality indicators is identified as ...

http://www.cap.org/apps/docs/laboratory_accreditation/qim.pdf

Date added: August 12, 2013 - Views: 4

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Performance, quality, management - United Nations

Performance, quality, management How statistical offices try to do better Paper for Kuala Lumpur seminar, September 2001 By Willem de Vries, UNSD New York ... Waterhouse has identified three key advantages of using performance measurement: 1.

http://unstats.un.org/unsd/methods/statorg/Workshops/KualaLumpur/01_Perfomance_Indicators_Paper.PDF

Date added: December 23, 2011 - Views: 47

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Key Performance Indicators - DLF

What is a Key Performance Indicator? ... Quality Customer ... We know how senior management uses KPI’s. How Do You Get Started?

http://www.diglib.org/wp-content/uploads/2011/01/10workshop5.pdf

Date added: October 31, 2011 - Views: 252

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Quality Management Tools - College of American Pathologists

knowledge of key laboratory processes, identifies quality improvement opportunities, ... or after the specimen arrives in the laboratory. Performance Indicator Performance Breakdowns ... The laboratory quality management plan,

http://www.cap.org/apps/docs/proficiency_testing/qmt_catalog/2013_qmt_catalog.pdf

Date added: December 16, 2012 - Views: 20

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An Example of Using Key Performance Indicators for Software ...

Management Fig. 1. ISO/IEC 15939 Software Measurement Process Technical and Processes ... software product quality, reduced project lead ... and product performance, and fast improvement programs, preventive and corrective actions based on analysis of key performance indicators in the project ...

http://www.ericsson.com/hr/etk/dogadjanja/mipro_2008/1220.pdf

Date added: November 13, 2011 - Views: 71

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Guidelines for Developing a QMS -- Providers

... and gathering and analyzing key performance indicators to improve ... The key criteria for a Quality Management System that are identified in these guidelines are based on ... Improving Organization Performance 1) Quality Assessment and Assurance Program in place;

http://www.ahcancal.org/ncal/quality/Documents/qf_qms_guidelines.pdf

Date added: October 23, 2011 - Views: 138

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Key Performance Indicators for Administrative Support Units ...

Developing Key Performance Indicators for Administrative Units In this section, ... so a performance indicator that ... Process Management (IPM) Quality Inspections Percentage of custodial staff

http://www.hanoverresearch.com/wp-content/uploads/2011/12/Key-Performance-Indicators-for-Administrative-Support-Units-Membership.pdf

Date added: September 17, 2012 - Views: 42

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Key Performance Indicators in Public-Private Partnerships

Key Performance Indicators in Public-Private Partnerships ... key performance indicator, performance measure, public-private partnership, tollroad, transportation asset measurement 18. ... mental management key performance measures also

http://international.fhwa.dot.gov/pubs/pl10029/pl10029.pdf

Date added: February 10, 2012 - Views: 25

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Key Performance Indicators - KPI’s - Beyondlean

• Explain links to Performance Management Aims & Objectives. Course Outline ... • Quality Performance ... KPI : Key Performance Indicator Unplanned Absence 28 29 30 31 Tooling Internal Days Handling Lean OSS Week Supplier Logistics

http://www.beyondlean.com/support-files/kpis.pdf

Date added: November 2, 2011 - Views: 40

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Key Performance Indicators for Physician Practices

Key Performance Indicators for Physician Practices Sam Eddy ... Director of Physician Practice Management Sam Eddy is a results-oriented ... Purpose: Measure the Quality of AR Value: Determine cashflow and efficiency Calculation: ...

http://qli.qhr.com/2013/presentations/20130124PhysicianPractices.pdf

Date added: March 13, 2013 - Views: 12

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KEY PERFORMANCE INDICATORS ( KPIs ) SAMPLES - Feedback Online

KEY PERFORMANCE INDICATORS (KPIs) ... The successful turn around, response rate and the quality of service delivered on all design requests from the manufacturing plants in ... Reviewed in quarterly management meetings SAMPLE 4 Department/Team: Clayton Distribution Centre

http://feedback.lma.biz/activity/pdf/col/Key%20Performance%20Indicators%20(KPIs).pdf

Date added: October 7, 2012 - Views: 101

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Development of Key Performance Indicators (KPIs)

Development of Key Performance Indicators ... Key Performance Indicator Card KPI statement Percent of students on probation Type Quantitative ... Responsible Quality Assurance Office (Institutional Research) Reporting timelines Annual (academic)

http://www.squ.edu.om/Portals/177/Presentations/Dr%20Wadhah/KeyPerformanceIndicators%20workshop%20in%20salalah.pdf

Date added: February 25, 2013 - Views: 9

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Key Performance Indicators, Six Sigma, and Data Mining

KPIs, Six Sigma, and Data Mining management systems, ... focus on a “key performance indicator” says nothing about actual performance, ... (inputs, procurement, logistics, demand chain management, quality assurance and warranty claims), to finance (accounts payable, accounts receivable, ...

http://www.angoss.com/wp-content/uploads/2011/05/Key_Performance_Indicators_Six_Sigma_and_Data_Mining.pdf

Date added: March 20, 2013 - Views: 9

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Using leading indicators to drive sustainability performance

Environmental Quality Management / DOI 10.1002/tqem / Summer 2009 / 87 Robert B. Pojasek ... or key performance indicators (KPIs). However, ... For any leading performance indicator to be effective, it must have certain characteristics. It

http://isites.harvard.edu/fs/docs/icb.topic746473.files/Supplemental%20Reading%20Folder/Leading%20Indicators%20Final.pdf

Date added: October 18, 2012 - Views: 6

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Measuring Supply Chain Performance - John Snow, Inc

Measuring Supply Chain Performance Guide to Key Performance Indicators for Public Health Managers ... Supply Chain Management Performance Measures Matrix by Function ... quality . indicator for Distribution/Transport.

http://deliver.jsi.com/dlvr_content/resources/allpubs/guidelines/MeasSCPerf.pdf

Date added: December 28, 2011 - Views: 31

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Seven Common KPIs for Production Monitoring

What are Key Performance Indicators ... Strategic philosophies or practices such as Kaizen, Lean Manufacturing, Six Sigma, Total Quality Management and Continuous ... KPIs are assorted variables that organizations use to assess, analyze and track manufacturing ...

http://www.redlion.net/Support/VirtualHelpDesk/WhitePapers/KPIs_whitepaper.pdf

Date added: July 15, 2012 - Views: 44

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Useful Key Performance Indicators for Maintenance

Useful Key Performance Indicators for Maintenance: A useful Maintenance Key Performance Indicator (KPI) drives ... This is a business quality system and life cycle management indicator that drives defect removal and the adoption of better asset life cycle practices.

http://www.lifetime-reliability.com/free-articles/maintenance-management/Useful_Key_Performance_Indicators_for_Maintenance.pdf

Date added: January 31, 2012 - Views: 65

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Construction Measures: Key Performance Indicators

Construction Measures: Key Performance Indicators UP-101 September 2005 ... areas of construction management listed below. c Cost ... “Construction Quality: Achieving Quality on Capital Projects,” September 2004

http://www.nwoglca.org/PDF_Files/Construction%20Measures_Key%20Performance%20Indicators.pdf

Date added: October 27, 2011 - Views: 66

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Balanced Key Performance Indicators in Product Development

... and quality management. [1] Due to shorter product life cycles and a stronger competition in many industries, the product development ... key performance indicator system for technological innovation audit at firm’s level: A framework and an empirical study,” in. Proc. IEEM, ...

http://www.ijmmm.org/papers/006-E019.pdf

Date added: November 19, 2013 - Views: 1

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Guidance on Developing Key Performance Indicators and Minimum ...

2.5 Methods of monitoring and improving quality 14 . 3 Key performance indicators for healthcare quality assessment 16. ... The investigation occurred because a key performance indicator measuring mortality ... internal management perspective measures the key business processes that

http://www.hiqa.ie/system/files/HI_KPI_Guidelines.pdf

Date added: May 11, 2012 - Views: 14

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1 Key Performance Indicator 2 European Foundation for Quality ...

1 Key Performance Indicator 2 European Foundation for Quality Management 3 Balanced Scorecard . ENR ENR 1 Engineering News Record 2 Structural Framework 3 Procedural Framework . DPMS 1 Design Performance Measurement System 2 Radical Design 3 Incremental Design .

http://www.mbaforum.ir/download/mba/pm/5th/452.pdf

Date added: June 25, 2013 - Views: 4

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Key Performance Indicator (KPI) Guide - HDAAU

overall quality management system, or a specific statement against the NSW DSS. As individuals become more familiar with the KPIs, ... Standard 6: Service management Key Performance Indicator 18: Proportion of individuals who report that the service

http://www.hdaau.com.au/includes/files_cms/file/ADHC_KPI_guide_web.pdf

Date added: January 12, 2014 - Views: 1

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Key Performance Indicators to Benchmark Hospital Information ...

Key Performance Indicators to Benchmark Hospital Information Systems ... portant quality indicator that our experts de- ... Controlling und Management (IT performance in-dicators). 3 ed. Heidelberg, Germany: dpunkt.ver-lag GmbH; 2009.

http://iig.umit.at/dokumente/z59.pdf

Date added: December 28, 2011 - Views: 153

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Key Performance Indicators - Constructing Excellence

industry by improving quality, cost, delivery and safety in the built ... Key Performance Indicator Management Tool ... Approaching Key Performance Indicators in a structured way allows you to get the most out

http://www.constructingexcellence.org.uk/pdf/kpizone/KPI_Management_Tool.pdf

Date added: September 1, 2013 - Views: 26

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Data Quality Assurance Tool for Program-Level Indicators

Data Quality Assurance Tool for Program-Level Indicators ... attention to data quality leads to improved program performance and to more efficient resource ... For each indicator, or for a subset of key indicators that USG/SI teams can choose, ...

http://www.pepfar.gov/documents/organization/79628.pdf

Date added: February 13, 2012 - Views: 16

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Key Performance Indicators Medical Devices / Equipment Management

Key Performance Indicators & Medical Devices / Equipment Management Ronnie McDermott, MSc ETCI ... Key Performance Indicators are NOT performance targets ... integrated quality, safety and risk management

http://www.etci.ie/docs/tc10sem-kpismedeqpt(15).pdf

Date added: June 20, 2012 - Views: 12

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Key Performance Indicators for Facility Managers in a Lean ...

Key Performance Indicators ... •Management •Market differentiation ... Asset Performance Cost Control Organizational Effectiveness Resources Regulatory & Quality 1. Asset Performance/ Availability 4. Maintenance Repair Factor 5. Maintenance Cost/square

http://www.vwi.com/downloads/NMFT-Handouts/Key%20Performance%20Indicators%20for%20Maintenance.pdf

Date added: February 15, 2012 - Views: 33

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Supply Chain Key Performance Indicators Analysis

done through continuous measuring and monitoring their supply chain Key Performance Indicators (KPIs). Most ... Supply Chain Management, Performance Measurement, Inventory Management, Factor Analysis, and Quality Data ... Forecast bias is an indicator of the health of the business ...

http://www.ijaiem.org/volume2Issue1/IJAIEM-2013-01-28-059.pdf

Date added: May 22, 2013 - Views: 1

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Performance Monitoring Indicators Handbook

QUALITY MANAGEMENT. Performance indicators can be used to measure customer (beneficiary) ... The choice of performance indicator and means of collection depend on data availability, ... tors-key performance indicators that the Bank will monitor.

http://siteresources.worldbank.org/BRAZILINPOREXTN/Resources/3817166-1185895645304/4044168-1186409169154/24pub_br217.pdf

Date added: December 29, 2011 - Views: 26

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Key Performance Indicators (KPIs) and Shipping Companies ...

Key Performance Indicators (KPIs) and Shipping Companies ... Models, like the European Foundation for Quality Management (e.g. EFQM excellence model), have divided ... A performance indicator is a measure of performance that focus

http://www.ccsenet.org/journal/index.php/ijbm/article/download/13633/11404

Date added: November 10, 2012 - Views: 9

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Key Performance Indicators for Technical Support , version 01

Key Performance Indicators for Technical Support March 20, 2013 ... and lessen demand for service by increasing product quality. “These pitfalls are seductive, especially for technical ... A KPI indicator should allow leadership to quickly take action.

http://www.techcenter.com/Portals/0/Whitepapers/WhitePaper_Key_Performance_Indicators_for_Technical_Support_FINAL_20130320.pdf

Date added: May 23, 2013 - Views: 5

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NJDEP-Performance Based Management - New Jersey

DEP Key Performance Indicators ... DEP Key Performance Indicator Descriptions : 4 : Site Remediation Program: ... The unhealthy air days metric is a general indicator of overall air quality problems in NJ which are monitored by the air quality programs.

http://www.nj.gov/dep/docs/dep-kpi-desc.pdf

Date added: May 23, 2013 - Views: 1

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Human Resources Key Performance Indicators

Human Resources Key Performance Indicators Gabčanová Iveta ... Leading indicator is a metric that mainly refers to ... W.W. (2009). Performance Management Strategies. Business Intelligence Journal, 14(1), 24-27. Fitz-Enz, J. (2009). The ROI of human capital: measuring the economic value of ...

http://www.cjournal.cz/files/89.pdf

Date added: June 24, 2012 - Views: 140

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Pre-hospital Emergency Care Key Performance Indicators for ...

Pre-hospital Emergency Care Key Performance Indicators for Emergency Response Times Health Information and Quality Authority ... The following key pre-hospital emergency care quality performance indicator ... pain management – administration of drugs to relieve

http://www.hiqa.ie/system/files/Pre_Hospital_Emergency_Care_KPIs.pdf

Date added: March 16, 2012 - Views: 20

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Key Risk Indicators – Their Role in Operational Risk ...

... one person’s KRI is another’s performance indicator (KPI) and a third person’s control-effectiveness indicator, Key Control Effectiveness Indicator (KCI). ... KEY RISK INDICATORS – THEIR ROLE IN OPERATIONAL RISK MANAGEMENT AND MEASUREMENT 31

http://d.yimg.com/kq/groups/12093474/1290864495/name/McLenaghenTara3.pdf

Date added: March 5, 2012 - Views: 63

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KEY PERFORMANCE INDICATORS IN RURAL WATER SUPPLY

2.1 Key Performance Indicators (KPIs) and Benchmarks as a management tool Key Performance Indicators (KPIs) and Benchmarks are management tools for monitoring ... A Key Performance Indicator, or KPI, ... The water quality indicator for the month would be the percentage of days with acceptable ...

http://www.ewisa.co.za/literature/files/162%20Still.pdf

Date added: April 30, 2012 - Views: 4

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Key Performance Indicator: Subclinical Mastitis - UW Milk Quality

Key Performance Indicator: Subclinical Mastitis Calculation of suggested key performance indicators for subclinical mastitis. ... centers & computer management programs will calculate this index based on changes between 2 months. Others

http://milkquality.wisc.edu/wp-content/uploads/2011/09/Key-Performance-Indicator-subclinical-mastitis.pdf

Date added: March 3, 2014 - Views: 1

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Thought Leadership in ERM - COSO

(KPIs) from key risk indicators (KRIs). Both management ... Key performance Indicator (KpI) Key Risk Indicator (KRI) ... An important element of any KRI is the quality of the available data used to monitor a specific risk. Attention must

http://www.coso.org/documents/COSOKRIPaperFull-FINALforWebPostingDec110.pdf

Date added: December 28, 2011 - Views: 10

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Key Performance Indicators (KPIs) in the Public Sector: A ...

... Performance management, Performance, Indicator, Key performance indicators, Public sector, ... Quality Management ... changes in evaluating performance of the public sector agencies, but they still face unprecedented pressure to

http://www.ccsenet.org/journal/index.php/ass/article/download/11228/7990

Date added: June 5, 2012 - Views: 12

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KEY PERFORMANCE INDICATORS - Plant Maintenance

A key principle of performance management ... Quality of Scheduling A key performance indicator for the scheduling function is: ... Therefore a key performance indicator for maintenance effectiveness is some measurement of failure on the

http://www.plant-maintenance.com/articles/KPIs.pdf

Date added: December 16, 2011 - Views: 131

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[EN key performance indicators for airports

[EN‐026] Developing key performance indicators for airports +T. Andersson Granberg, ... Keywords Airport management, Key performance indicators 1. ... Quality Management and Activity Based Costing.

http://liu.diva-portal.org/smash/get/diva2:618079/FULLTEXT01.pdf

Date added: November 15, 2013 - Views: 1

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KEY PERFORMANCE INDICATORS IN Y G O H O L T A P

A key performance indicator is a measurement of pathology service performance in selected areas and should be defensible, credible, ... make explicit the areas of pathology service quality management input which have been agreed.

http://www.rcpath.org/Resources/RCPath/Migrated%20Resources/Documents/K/key_performance_indicators_in_pathology_3_2.pdf

Date added: October 11, 2012 - Views: 11

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MOverview of Key Performance Indicators, Goals and Results

14 key performance indicators; ... Key Performance Indicator FY 2005 Goal FY 2005 Actual Goal Met? See Page# 4 2.1a Supplemental Security Income ... reporting processes for the specific performance indicator. Management’s Discussion and Analysis 21

http://www.ssa.gov/finance/2005/Key_Performance.pdf

Date added: November 26, 2011 - Views: 9

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Key Performance Indicators - Granicus

Council Priority Strategy Key Performance Indicator Current Target 1 Create a Sense of Community Provide programs and services that bring the community together ... Management Provide quantity and quality of service levels based on a balanced budget

http://goodyear.granicus.com/MetaViewer.php?view_id=8&clip_id=1961&meta_id=139899

Date added: May 6, 2014 - Views: 1